Career Details

Full-Time Foley Posted on 12/18/2024

At Falcon National Bank, we are passionate about helping our customers and the communities where we live and work. This is accomplished by finding talented individuals who share in our Mission of building life-long relationships, our Vision of growth and success, and our Values of high integrity and reliable execution.  Falcon National Bank is currently looking for a Retail Banker to join our team in our Foley location

Major Tasks, Responsibilities, and Key Accountability

• Provides friendly, helpful service that provides lasting relationships through:
• Preparing for daily interactions with a professional image and an organized workstation.
• Maintaining knowledge of Falcon products and processes.
• Taking responsibility for providing excellent customer service.
• Proactively greeting customers with a smile, introductions, and full attention.
• Understanding the customer’s objectives by asking appropriate questions and listening to the customer’s responses.
• Recommending the best solution to strengthen the customer’s financial well-being or guiding the customer to the appropriate staff to fulfill their needs.
• Processing the transaction accurately and efficiently.
• Following up with the customer to ensure satisfaction.
• Processes routine consumer and business financial inquiries, transactions, and service requests including deposits, withdrawals, transfers, and purchases of negotiable instruments.
• Identifies customer needs with deposits, loans, convenient services, and investment services using basic knowledge and seamlessly refers members to appropriate staff.
• Secures the bank’s assets by consistently handling cash and negotiable instruments, properly identifying customers, keeping customer information confidential, balancing at the end of each business day, and completing necessary reports that summarize daily activities.
• Maintains up-to-date knowledge and adheres to all regulations, policies, procedures, and standards that pertain to this position.
• Cross-sell the Bank’s products and services. Promote business for the Bank by maintaining good customer relations and referring customers to appropriate staff for new services.
• Achieves individual and branch sales goals through new business sales, referrals, and retention of account relationships.
• Performs other duties as assigned.

Major Skills and Competencies

• Strong interpersonal skills, a positive attitude, and a desire to help people.
• Effective verbal and written communication skills.
• Reliable attendance.
• Strong decision making skills.
• Ability to organize and prioritize work and maintain accurate records.
• Projects a professional image.
• Ability to work opening and closing hours
• Ability to communicate with a diverse customer base and employee group.
• Ability to accomplish the described responsibilities through the use of computers and technology.
• Ability to sit and/or stand for extended periods.
• Ability to work in a changing, challenging, and fast-paced work environment.
• Variable stress levels.
• Provide own transportation.
• Occasional business travel.

Minimum Qualifications

• High school diploma or equivalent.
• Must be at least 18 years of age.
• Satisfactory completion of pre-employment screening.
• One year of previous experience interacting with the public or serving customers

Falcon National Bank is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.”